Why won't my donation go through?

In most cases, a failed transaction is due to an error in entering credit card info or suspected fraud from the credit card company.

CrowdRise uses WePay and PayPal Giving Fund to process donations.  Both are PCI Level 1 Compliant (that's the best) so your credit card information is secure. However, there are various reasons why your donation may be rejected.

The most common reason cards are rejected is incorrect billing info. Make sure that the billing info you're entering matches the billing info associated with the card.


Tip: If your billing address is in a country which does not use a zip code, enter "00000" in the zip code field.

Other Possibilities:

  1. Your bank could be blocking the donation because they don't recognize the charge. This is especially true when the donation amount is large or when you are donating from outside of your billing zip code. Simply reaching out to your bank to confirm the donation is legitimate should do the trick if this is the problem.

  2. If you’ve downloaded or enabled some browser plug-in's or set up your browser settings a certain way, that can also prohibit pages from loading or links from opening up on some websites. In this case, you should open an alternative browser and complete the donation. We recommend using the most up-to-date version of either Google Chrome or Firefox. You can download Firefox or Chrome.

  3. Try donating from a different computer on a different internet connection. If you’re able to donate from a different computer, we know that the issue is definitely unique and has to do with your computer settings or firewall settings. Firewall issues may be the problem if you’re trying to donate from a workplace or other shared public network.

Note: Rapid, repeated donation attempts will trigger a fraud review by our payment processors' security teams. Give it some time before attempting a donation again.

If you are still having trouble making your donation please email us and we will continue to troubleshoot the issue.